Name of Product: Select Hover-1 Helix Hoverboards in the "Camo" or "Galaxy" Color, only.
Consumers should stop using the hoverboards, and contact DGL Group, Ltd. By using this link
How to receive your replacement: For fastest response, please submit a replacement request here. Select "Hover-1 Helix Recall" in the "What can we help you with?" dropdown field. Be sure to include a photo of the serial number using the “attach a file” option. You will receive an email with instructions to disassemble and return, or dispose of your unit, certify that you have done so and receive the replacement. Please be sure to enter your full and complete mailing address, including apartment, suite, floor, or lot. We cannot ship to PO Boxes. A street address is required.
Consumers may also call 1-800-941-9070 from 11 a.m. to 4 p.m. ET Monday through Friday. The same documentation will be required, regardless of contact method.
The Subject Products have the following purchase order codes: 15914, 19203, and 19988.The purchase order code is the fifth of six codes that comprise the serial number. No other Hover-1 products or serial Helix models that fall outside this serial number range are affected.
Name of Product: Hover-1 Superfly Hoverboards
Due to a software malfunction, the electric system can continue to provide assistance to the motor, causing continued momentum, when the rider is not actively controlling the hoverboard, posing fall and injury hazards.
Consumers should stop using the hoverboards immediately, and contact DGL Group, Ltd. Consumers will then be provided instructions on how to ship affected units to an authorized repair shop free of charge.
Consumer Contact: For fastest response, please submit a repair request here. Select "Hover-1 Superfly Repair" in the "What can we help you with?" dropdown field. Consumers may also call 1-888-556-8426 to leave a message.
This recall involves model year 2019 Hover-1 Superfly Hoverboards model H1-SPFY. They were sold at Best Buy from 10/4/2020 through 10/17/2021 in Black only. Recalled hoverboards have a serial number on the bottom of the hoverboard beginning with SPFY-BLK-GO-2008, SPFY-BLK-GO-2009, or SPFY-BLK-GO-2010.