Warranty and Warranty FAQ
Does the warranty cover the plastic skin/shell/wheels or other external parts? Answer: No. The warranty covers internal manufacturer defects only, not physical damage. We have replacement shells available for sale on our Parts and Accessories page here. Parts and Accessories
My charge port prongs are bent or broken. Is my hoverboard useless now? Answer: No. This is a very easy part to replace. Please visit Parts and Accessories to purchase a replacement charge port and visit our Hover-1 Repair Videos page for a how-to guide. Hover-1 Repair Videos
Can I buy a new charger? Yes. Chargers are available here: Parts & Accessories
Do I need a receipt to file a warranty claim? Answer: Yes, all warranty claims require a valid receipt or gift receipt. There are no exceptions so please keep a copy of your receipt.
Do you issue refunds? No. Please check with the store or website from which the item was purchased